Zoom also received a variety of third-party certifications and attestations, unveiled product innovations and established programs. Zoom has been focusing on eliminating its existing privacy and security loopholes. ![]() This helped the platform gain popularity among users, even amidst intense competition from the likes of Microsoft Teams, Google G Suite, Webex and others. Zoom’s software provides users with solid scalability, easy deployment, convenience and hassle-free management. Moreover, the company gained immense traction amid the pandemic with the emergence of remote work and online learning. ![]() Zoom Communications has transformed largely over the last few years, evolving from a meetings company into a multiproduct platform, including video conferencing, events, phone calls and more. Quote Business Scale Expansion Efforts to Aid Prospects price-consensus-chart | Zoom Video Communications, Inc. With the acquisition of Solvvy proprietary technology and the introduction of scalable self-service and conversational AI, Zoom Contact Centre’s offerings are likely to broaden. ![]() In February 2022, Zoom launched Zoom Contact Center, an omnichannel contact center solution optimized for video and integrated into the Zoom experience. It will also enable the company to capitalize on new opportunities in contact centers and the customer support arena. With the completion of the Solvvy acquisition, Zoom will be able to offer improved customer service experiences to a global enterprise base. Zoom Communications ZM recently signed a deal to acquire Solvvy, a conversational AI and automation platform for customer support.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |